Surcos (https://Surcos.net) is a hotel directory that provides curated listings and informational content about hotels and resorts in Las Vegas. We do not sell products, manage reservations, or process payments for hotel stays. As such, Surcos does not charge users for access and does not participate in any part of the booking or transaction process.
This Refunds Policy is provided for transparency and to clarify our role as an informational platform.
Surcos is a free-to-use directory. We do not offer any booking engine, reservation service, or e-commerce feature on our website. All hotel bookings are made externally, either through the hotel’s official website or through a third-party travel provider.
Because we do not handle payments or reservations, Surcos does not collect, store, or refund any user funds.
If you have made a hotel reservation through a third-party platform or directly with a hotel listed on Surcos, any request for a refund must be addressed to that platform or hotel directly. Surcos does not have access to reservation records and cannot process or intervene in refund requests.
We recommend reviewing the cancellation and refund policies of the provider with whom you made your booking, as terms vary by hotel and platform.
In cases where Surcos enters into a paid advertising, featured listing, or partnership agreement with a hotel, brand, or travel service, refund terms will be outlined in the contractual agreement. These arrangements are business-to-business in nature and not available to the general public. If you are a partner and have a billing concern, please contact us at [email protected].
If you believe a hotel listing on Surcos is misleading, outdated, or linked to an issue that resulted in financial loss through a third party, we encourage you to report it. While we cannot process a refund, we can investigate and, if needed, revise or remove inaccurate content from our site.
Please include as much detail as possible when submitting a report.
If you have questions about this Refunds Policy or would like to report a listing, you may contact our team at:
Email: [email protected]
We’re always open to feedback, partnerships, and travel-focused collaboration. You can reach our team directly at [email protected] or through the contact form on our Contact Us page.
Surcos is a Las Vegas hotel directory designed to provide curated information on accommodations across various categories, including spa resorts, casino hotels, party destinations, and budget stays. We do not own or operate any of the listed hotels. All hotel details, prices, and availability are subject to change and should be verified directly with the respective providers. Surcos is not responsible for any bookings, transactions, or experiences related to third-party services. Use of this site constitutes acceptance of our terms.